#2 How To Proactively Overcome Reporting Integration Failure for CTRM Platforms
You may be able to manage and maintain your CTRM infrastructure, application enhancements, and reporting functions in-house, but at what cost? Could your employees be better deployed? Can you effectively allocate the time and cost to each task? Do you know the status of each project in real-time?
Value Creed has a better way to ensure you maintain oversight of your CTRM process without the investment required to bring in or develop expertise in-house. When you engage Value Creed to handle your CTRM functions, you get the services of a dedicated project manager to serve as a both a lookout and a navigator to safeguard your company’s interests and direct our implementation team’s activities on your behalf.
A recent project for a high-profile client illustrates our typical workflow. Based on client instructions, Value Creed calculated the hours spent and achievements logged over previous weeks. We noted time devoted to training, monitoring, and managed services, and presented them in an intuitive dashboard.
To deliver greater insights and granularity, we broke these figures for each day and charted the data so emerging trends could be identified. Early in the process, the managed services team logged significant time training to learn the client’s specific platform, workflows and reporting requirements. As the project progressed and our personnel became less dependent on the client’s team to explain processes, training time diminished. Conversely, as our employees became proficient with the client’s system, proportionately greater time devoted to value-adding project management and monitoring activities. These improvements are clearly delineated on the dashboard.
Coordination with CTRM/ETRM Vendors
Value Creed’s managed services includes 24/7 report monitoring from two separate time zones to ensure comprehensive coverage and fast response to any failures. Occasionally an issue will arise during our monitoring of end-of-day reporting. When this happens, our team communicates and works with the vendor until the issue is resolved.
As with the client in our case study, you will receive a valuation spreadsheet several times per day detailing key metrics:
- Errors Encountered and Corrective Measures Taken
- Task Completion Timetable
- Server Status
- Queue Exception Log
- Intraday Exposure, Holdings, Valuations, Trades, etc.
Example Value Creed Run Smart™ Managed Services Client Dashboard
This dashboard is customized to the needs of every client to ensure daily, transparent tracking and reporting of key KPI’s. Tangentially, this report is supported by End-Of-Day logs and other materials in addition to the high-level dashboard view.
Comfort and Confidence
Value Creed’s open communication and ownership of our work responsibilities gives you the peace of mind of knowing that we are hard at work keeping your systems operable and your maintenance and reporting on schedule. Our transparent, accountable project management includes constantly vigilant leaders who see each repair ticket through to a successful resolution. It also means passing along any insights we glean from working with your team on your projects. Knowledge sharing makes us all smarter, more trusting, and more innovative, as we develop solutions that save time, money, and aggravation.
Contact Value Creed and let’s discuss how our transparent, accountable project management keeps you in control while alleviating the hassle of maintaining hardware, integrating applications, and updating reports.