Three Ways In-House CTRM Platform Support Is Costing IT Teams

Because CTRM platforms are business critical, CIOs and IT teams are forced to dedicate high-value staff resources to routine tasks like monitoring platform health and ensuring end-of-day reports run successfully.  This fact creates three distinct challenges for IT teams and business users:

Challenges CTRM Users Face

These challenges leave IT departments and the users they support in a lurch due to the inherent complexity of CTRM platforms. Often issues require both technical and functional understanding, which is likely not accessible overnight. This fact can delay critical reports, increase employee frustration, lower engagement due to burnout, and focus costly internal resources on resolving critical-yet-routine issues when supporting the platform around the clock.

This reality led Value Creed to create a new model for CTRM/ETRM managed services called Run Smart™. 

How Run Smart™ CTRM Managed Services Work

Watch and learn how Run Smart CTRM managed services provide monitoring and problem resolution to ensure your system is operating seamlessly during your business day, overnight and in the cloud.

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Explore Three Forms of CTRM Managed Services

By employing Value Creed’s Run Smart managed services, companies can benefit from three distinct services to enhance their daily business processes and technical readiness:

Proactive Overnight Monitoring

Overnight monitoring of all your vital CTRM services, with error handling and resolutions ready by the time your in-house team starts their day.

Reactive Daytime
Resolutions

On-demand services during your team’s working hours, from user support, custom workflows, technical upgrades, and more.

Cloud Monitoring
& Maintenance

Bring your CTRM onto the cloud for 24/7 server monitoring and daily database backup, unlocking new insights at scale.

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Run Smart SLA Promise

Value Creed's Run Smart Managed Services Start at $3,500 a month

Daytime Monitoring & Support for Business Users

Reactive resolutions help with the heavy lifting that occurs during your daytime working hours. Whether you need custom reports, technical upgrades, user support, or even new workarounds using your standard software, Our CTRM experts are ready to provide actionable, on-demand solutions to boost your business success.

Reactive resolutions also resolve the day-to-day issues delegated by business users and IT teams. Value Creed’s CTRM experts collaborate with front-line client users and IT support to solve the new and complex problems that can, from time to time, arise within their CTRM systems and adjacent business-critical applications.

Daytime Issue Resolution Management Process

Daytime managed services enable your IT staff and users throughout your organization to leverage the functional and technical expertise of the Value Creed team for Level 1, 2 and 3 support requests.

Value Creed Levels of Support

Daytime Reactive Managed Services Keep Users Satisfied and IT Teams Productive as Tickets and Demands for Support are Tackled Throughout the day Ranging from Critical Needs to Basic Instructional Support 

LEVEL 1

Basic Level of Engagement

Basic Help Desk Resolution- Resolve user questions regarding functionality quickly or escalate to Level 2

LEVEL 2

Advanced Level Support

More In-Depth Support – Solve more difficult customer problems in limited time or escalate to Level 3

LEVEL 3

Critical Escalation with Highly Experience Resource

Top Level Support – Solve most difficult customer problems in the application code or build extensions/customizations to fix the issue

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Value Creed's Run Smart Managed Services Start at $3,500 a month