New Approaches to CTRM and ETRM Platform Management and SupportTraditionally, IT teams have only had two options when it comes to supporting CTRM/ETRM platforms for font office, middle office and back office users. These included:
Option 1: Hire CTRM Experts In-House
This requires IT and business leaders to fully fund full-time positions on their teams and spend months searching for the best candidate for the job. Often these searches are so specialized they oftentimes require external recruiters as well, an option that raises the first year investment significantly. Once new hires are onboarded, IT and business leaders are committed to paying for the person’s fully loaded costs – an additional 30% added to their annual pay, ongoing training to retain talent over time.
Option 2: Engage Management Consulting Firms
Since many management consulting firms have six-figure minimums, making CTRM management cost-effective is out of the equation. Albeit, these firms are often deployed with upgrades or complex platform optimization programs are undertaken, this option is not reasonable for IT and business leaders searching for an experienced, yet cost-effective approach.
Now There’s New Option for Managing CTRM / ETRM Platforms That is Lower Cost and More FlexibleWe all like options, especially in challenging times like these. Change requires us to think differently, especially when we are focused on finding new ways of operating business that allow for cost savings while managing user expectations. We need options now that are also virtual in nature and do not require on-site staff, but rather support a platform that is mission critical in a remote support manner. For CTRM and ETRM platforms, keep these key points in mind:
- This has been proven as an operational model
- Run Smart was developed with a dual time zone support and virtual capacity from the beginning
- 20+ years of consulting best practices were applied to define the Run Smart™ managed services business process to best serve common industry challenges with CTRM platform management.