A recent project for a high-profile client illustrates our typical workflow. Based on client instructions, Value Creed calculated the hours spent and achievements logged over previous weeks. We noted time devoted to training, monitoring, and managed services, and presented them in an intuitive dashboard.
To deliver greater insights and granularity, we broke these figures for each day and charted the data so emerging trends could be identified. Early in the process, the managed services team logged significant time training to learn the client’s specific platform, workflows and reporting requirements. As the project progressed and our personnel became less dependent on the client’s team to explain processes, training time diminished. Conversely, as our employees became proficient with the client’s system, proportionately greater time devoted to value-adding project management and monitoring activities. These improvements are clearly delineated on the dashboard.